Owning an investment property and managing tenants can be a complicated ecosystem, involving aspects of administrative work, maintenance, legal obligations and liaising with tenants and contractors.

Property managers play a pivotal role in managing the responsibilities and expectations of both landlords and tenants. Whilst the exact nature of the duties of a Property Manager may seem obscure, their roles shoulder a huge amount of the responsibility that comes with owning an investment property. Below we have listed some of the duties taken care of by EVES Property Managers:

1. Tenant Relations

   One of the primary duties of property managers is to manage relationships with tenants. From screening and selecting suitable tenants to handling tenancy agreements and resolving disputes, property managers act as intermediaries, ensuring a cohesive balance between tenants and property owners. Effective communication and conflict resolution skills are paramount in this aspect of their role.

2. Property Maintenance and Inspections

   Property managers are entrusted with the upkeep of the physical condition of the properties under their care. This involves conducting inspections, scheduling maintenance and repairs, and ensuring that the property complies with Healthy Homes standards. By proactively addressing maintenance issues, and liaising with contractors on the owners behalf, property managers help to ensure the longevity and value of your real estate assets.

In addition to monitoring the condition of your property, our tenancy agreements clearly outline what aspects of property maintenance are the tenants responsibility, and what responsibilities lie with the landlord. Knowing who is responsible for what ensures transparency on both sides and allows property managers to ensure these expectations are met.

3. Rent Collection

   Handling finances is a crucial aspect of property management. Ensuring rent is paid on time is not only vital to the profitability of your investment, it ensures peace of mind for landlords. EVES Property Managers monitor rent payments on a daily basis. Any instances of non-payment will be immediately identified and followed up.

Furthermore, in the unlikely instance an issue arises with the tenancy, we will represent you in Tenancy Tribunal Hearings. Our EVES processes around managing properties are excellent and there is seldom the necessity to have a Tenancy Tribunal Hearing. However, if a situation arises and a hearing is unavoidable, we’ve got you covered!

4. Advertising and Tenant Selection

   When a property becomes vacant, property managers step into the role of advertising your property and selecting new tenants. This involves marketing your rental property across web portals such as Trade Me, realestate.co.nz and the EVES Rentals website, as well as conducting thorough research into current market rates to ensure you are obtaining the maximum return on your investment and optimising occupancy. When it comes to selecting new tenants, our property managers will conduct rigorous reference checks and vetting to ensure the most suitable tenants are selected for your investment.

5. Crisis Management

  Whilst our EVES Property Managers work normal office hours, they are available 24/7 in the event an emergency arises that needs to be addressed urgently outside office hours. We will ensure your investment is always taken care of, and our property managers are supported by in-house administrative staff, a Healthy Homes Coordinator, and the General Manager of Property Management Joanna Martinez-Hart.

If you would like to know more about how our EVES Property Managers can take the stress out of owning an investment property, get in touch with us today! https://www.evesrentals.co.nz/our-people