EVES Next Gen, recently hosted an inspiring session featuring Stacey Jones and Aidan Lett. They shared vital insights on enhancing the customer experience, a crucial topic in today’s market.

Stacey Jones: Crafting Unforgettable Customer Experiences

Stacey Jones, founder of Kitchen Takeover and Secret Sauce, shared her journey from managing global brand campaigns in the UK to creating successful culinary ventures in New Zealand. She emphasised delivering meaningful and memorable interactions that build brand loyalty and drive sales. Stacey’s initiatives, like Secret Sauce, exemplify how innovative experiences can leave lasting impressions on customers.

Aidan Lett: Leveraging Customer Insights for Business Growth

Aidan Lett, a serial entrepreneur and former Realty Group Head of Marketing, highlighted the importance of listening to customers to fuel business growth. His venture, ShiftCX, helps businesses integrate customer feedback into their strategic framework. Aidan emphasised that understanding the customer’s voice is crucial for driving innovation and maintaining a competitive edge.

Key Takeaways for Real Estate Professionals

Participants left with actionable strategies to enhance their customer experience:

1. Creating Memorable Experiences

Inspired by Stacey Jones, professionals learnt the value of crafting unique and memorable experiences.

2. Listening to Customers

Aidan Lett’s insights stressed the importance of integrating customer feedback into business strategies.

3. Blending Passion with Expertise

Both speakers highlighted the significance of combining passion with professional expertise.

The session was a success, providing attendees with fresh perspectives and practical tools to elevate their customer experience. EVES continues to invest in its team's development, fostering a culture of excellence and innovation.

For more updates on upcoming events and personal development opportunities at EVES, stay tuned to our website and social media channels.